Blog | Customer Support | Best customer support using artificial intelligence

The World, on 03/28/2017

captura avatar en movil

What do customers want in a great service? 1. Although alternate channels are making inroads, a phone call with an agent is still the preferred communications channel. 2. A timely response is the most valued item in a customer service interaction. 3. Not being able to understand the agent on the phone and an agent [&hellip

Read more...
Pin It

 

 

The World, on 02/16/2017

fiona en el hogar

Virtual robots have revolutionized the customer service of companies. From the automation of monotonous tasks to offering a more personalised customer service experience, they have managed to strengthen and redefine the customer-company relationship. However, the integration of virtual robots has also been introduced into more domestic fields such as home assistance. Virtual assistants are to [&hellip

Read more...
Pin It

 

 

The World, on 10/31/2016

robotvirtual

This plug in allows you to provide a new and automatic service attention on your web site that turns visits into customers. A virtual robot can humanize the technology in order to empathize and to build trust with customers. Not only can the knowledge of the character, its appearance be modified depending on what you [&hellip

Read more...
Pin It